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|Apikali is a family owned business located in Brisbane, Queensland. You can read more about us here. We are purely an online store to bring you great prices, our Nappy Library and our best customer service.
Your first point of contact will be with our Customer Service Agent, Trudy. Trudy is a mum, like you, and has a wealth of knowledge about using and caring for cloth nappies, as well as being more gentle on our Earth. Trudy is helping Tennille respond to all of our parent queries in a quicker and more efficient manner.
You can chat to Trudy via firstname.lastname@example.org
Please include your order number, if applicable, so we can quickly chase up any concerns you may have.
Please note we are open 24 hours a day to accept your order. For all correspondence we reply to emails Monday to 12pm Friday. We aim to reply to emails within 24 to 48 hours of a business day, not including public holidays.
Our weekends are for playing with our children, cooking fabulous meals and enjoying our family.
You will chat to Tennille, the Dreamer behind Apikali, for any cloth nappy issues, special needs requests or general feedback about Apikali. If you have a non-personal issue, the Cloth Nappy Doctor is happy to chat to you in our Facebook Cloth Nappy Doctor Chats Group
At Apikali we look forward to working with any questions or concerns you may have. Many of our customer service requests concern washing issues or choosing a cloth nappy. Our blog articles and information found in Nappy Knowledge below specifically deal with these issues, and you may find them helpful~
Washing guide here:
Please also feel free to browse our FAQs and Policies for information regarding shipping, direct deposit information or privacy policies.
If you cannot find the information you are needing, feel free to contact us as follows.
Need to contact us via Snail Mail?
PO Box 1174
Apikali is built to provide a financial future for Abigail. Its designed to provide employment for parents who have personal family lives that dont meet the norms of a 9-5 business day. As such, you wont find a phone number for Apikali. Please read our blog to discover why.