|Home > Policies & FAQs > Postage - International Shipping|
Postage - International Shipping
|Apikali is happy to ship Internationally. We offer two levels of international shipping.
1) Apikali only use Australia Post Pack and Track to send parcels internationally. It is the responsibility of the customer to ensure they track the parcel with the tracking number Australia Post provide and are available to collect or receive the parcel at the supplied shipping address. Items offered as FREE postage on the Apikali webstore are for parcels to be sent to Australian address' only, international parcels are charged by weight regardless of whether they are advertised as free postage on the webstore.
We prefer you to contact us prior to ordering for a shipping quote however we are happy to send through an invoice after if that is your preference. We do not charge handling fees on shipping and we will only send via trackable delivery methods. If you choose to have your shipping invoice sent after ordering please note that we charge a 10% restocking fee on change of mind. To avoid disappointment we recommend a shipping quote is sought prior to ordering. You can read more about our policy on cancelling orders here: Refunds, cancelations, exchanges.
Apikali can not be held liable for parcels lost or stolen by any postal system or for delays caused through no fault of our own. Parcels are posted and quotes for postage are given only Monday to Friday (excluding public holidays) Australian Standard Queensland Time. Apikali will not refund shipping costs on parcels returned to us.
Where we offer FREE international shipping on products, this does not include tracking notifications and we use the cheapest method available. If you require tracking, signature on delivery or express on these products, please contact prior purchase to quote. Products with FREE international shipping will be noted in the product description. Products that currently have FREE international shipping:
Free items as part of a subscription or offer are able to be applied to orders sent to Australian address' only. This includes giveaways of physical items, vouchers & FREE postage offers.
Competitions where prizes or FREE postage form part of a prize are available to Australian residents only unless specified.
Postage TO NEW ZEALAND
We are happy to offer a flat rate postage charge of $15 to our New Zealand customers.
Items are sent tracked but insurance is not added. If insurance is required please let us know, there is an additional charge for insurance.
Flat rate postage is offered to retail customers and quantities only.
We are only able to post the following brands to the following countries
Bummis - Australia, New Zealand, Oceania, Asia
Breastvest - Australia, New Zealand, Oceania, Asia, US
Sheepish Grins/Punkin Butt - Australia and New Zealand
Funky Fluff - Australia, New Zealand, Oceania and Asia
Swipes - Worldwide
Grovia - Australia, New Zealand, Oceania and Asia