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Terms & Conditions - Pre-Orders
Pre-orders Terms and Conditions
Within the store we will at times offer a pre-order service should we be out of stock of a certain popular item and are expecting the arrival of stock soon or if we are expecting new colours or styles. While we offer these items in good faith we do not always receive all the stock that we have ordered and it can be delayed because of travelling times and customs delays. Prior to placing your pre-order please read the following:
Pre-orders are only offered through the store, should you require a special order please read the separate terms and conditions here: http://www.apikali.com.au/Terms-Conditions--Special-Orders_df_191.html
All pre-orders must be paid in full prior to your order being accepted. Should payment not be received within three days a reminder will be sent via email. Should payment still not be received your order will be cancelled.
We cannot guarantee the stock until we physically have it in our hands. If we receive a shipment that does not contain the items you have ordered we will happily refund, offer a store credit or re order. Apikali does not take any responsibility for stock not received that we have ordered in good faith.
Delivery times are approximate. Should a shipment be delayed due to travelling time or customs delays we will email you and advise of the delay. Apikali will not be held responsible for these shipping or customs delays.
We are happy to combine your pre-order order with another order providing it has not been packed and finalised for postage. You must inform us without delay prior to or after placing your new order, your new order will then be held until the stock has arrived. We will send the entire order once the pre-order stock has arrived and inform you of the impending delivery.
Should we receive a short order of any pre-order and there are many customers with pre-orders the new stock will be allocated according to sequence of orders received.
By placing a pre-order with Apikali you are indicating that you have read and agreed to these terms and conditions.