|Home > Policies & FAQs > Terms & Conditions - Refunds, Returns & Exchanges|
Terms & Conditions - Refunds, Returns & Exchanges
At Apikali we would like you to be happy with your purchase.
Change of mind returns
Once an order is placed all sales are considered final. We are not able to change your order or add to it once it has been placed. We can only accept items back if they are faulty or not correctly described as per your rights as a consumer. Incorrectly described does not apply to pattern placement, sizing or colour differences as different screens will produce different shades of colour. When choosing sizes please note that all measurements and weight ranges are given as a guide only, we cannot accept returns of items that do not fit in the way expected as children come in all shapes and sizes. If in doubt please contact us prior to placing your order.
Please note, we are not lawfully required to provide a refund due to change of mind. We do not offer change of mind returns for clearance items as all sales on these items are final.
There are certain items which cannot be returned due to their personal nature. These are including but not limited to nappies, training pants, sanitary products, breast pads and creams or lotions that do not have a tamper proof seal.
All of our cloth nappies and products are inspected before they leave our premises. We will not knowingly send out faulty cloth nappies or products. If you believe you have received a faulty cloth nappy or product, please email us immediately via our website. You must contact us as soon as possible after receiving your parcel and no more than 7 days from receipt of delivery (as per Australia Post tracking advice)
Please be aware that each brand/company has strict return procedures and requirements. We will contact the brand on your behalf to begin discussions for you. However we will not be held liable or responsible for their final decision if a claim is made under warranty.